Question 1

How can I download design templates from CraftUXD?

Accepted Answer

To download design templates from CraftUXD, simply visit our website and browse through the available templates. Once you buy a template you like, click on the download button or link provided. You may need to create an account or log in to access the download. After that, follow the on-screen instructions to complete the download process.

Question 2

What should I do if I get stuck customizing something?

Accepted Answer

If you encounter difficulties while customizing a design template, don't worry! Simply reach out to our support team for assistance. You can contact us via email at support@craftuxd.com (mailto:support@craftuxd.com)or through our customer support portal on the website. Our team is here to help you overcome any customization challenges.

Question 3

What file formats are included with the templates?

Accepted Answer

Our design templates come in various file formats to suit different needs. You can expect formats like .story, .mp4, .gif, and more depending on the type of product. Each format is carefully selected to ensure compatibility and ease of use for your projects.

Question 4

Are the templates compatible with all versions of Articulate Storyline, Camtasia, etc.?

Accepted Answer

Most templates are designed for the latest versions of the software; however, backward compatibility is not guaranteed. If you have any doubts or questions, we recommend contacting us first to confirm product details and ensure compatibility with specific software versions before making a purchase.

Question 5

Why do I need to create an account?

Accepted Answer

Creating an account makes shopping faster and more convenient. It allows you to save your address and payment details, so you don’t have to re-enter them every time you purchase. It also helps you easily track your orders.

Question 6

Why should I choose a subscription plan over the pay-as-you-go option?

Accepted Answer

You save more in the long run with a subscription plan through exclusive discounts on every asset purchase. Visit our Pricing Page to explore Beginner, Pro, and VIP options and choose the plan that best fits your needs. Our goal: Build smarter and save big!

Question 7

How do I cancel my subscription?

Accepted Answer

Once logged in, click your profile icon at the top right corner. In the dropdown menu, select "My Subscriptions." In that section, click "Cancel Subscription" and follow the prompts to complete the cancellation. Done!

Question 8

How come I have a plan, but the discount didn't apply?

Accepted Answer

After purchasing your plan, a thank-you screen displayed your promo code (e.g., ZUXD). You need to enter this code at checkout in the "Enter a promo code" field for the discount to apply instantly.

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